![]() If my guys or me break them by neglect, I’ll pay for them. I would never say “we are not responsible regardless.” I cannot be held responsible for “defective” grids. My employee just didn’t do things in a gentle fashion and just broke the grid. If you already told the client you aren’t responsible if they break, how did it cost you anything?Įach situation is different. I don’t have problems with how I’m handling it Then I don’t understand why you posted the question.Īs I am the preferred window cleaner in this sub division as I was recently endorsed on their website on a committee/residents vote. I just cant imagine telling a customer that I’m going to charge you more to clean these windows but I’m not responsible if the grids break. I’m trying to establish a trustworthy relationship and saying I’ll take care of this but sign here is not my idea of laying the foundation to a budding relationship. The reason I opt to not get all technical and do a waiver is obvious. Shouldn’t it just be built into your price for that style of window? I haven’t seen any replies saying people charge for that. (.50-1.00 per) I charge it because of the extra time it takes to remove and replace them in the window. ![]() The charge is a handling charge and actually most charge more than that per grid. If you already told the client you aren’t responsible if they break, how did it cost you anything? People seem to appreciate not only the knowledge you bring but the honesty that comes along with it. I don’t have problems with how I’m handling it as I am the preferred window cleaner in this sub division as I was recently endorsed on their website on a committee/residents vote.īeing upfront with customers is not only recommended IMO but vital to your relationship with them. If you tell them your not responsible why do you charge them extra? I ordered them from 84 Lumber (Anderson grids) for about 16 dollars each. How many of these have you actually had break? From a close-up perspective, you lose the dimensional effect and look of a physical grid on the outside of the pane, but retain the overall look of divided lites. You also can just rely on a grid between the panes to simulate the look of lites. To create a realistic effect of divided lites from the exterior perspective only, you can use a grid on the exterior side of the window in combination with a grid between the panes. To create a realistic look of divided lites from the interior perspective only, you can use a grid on the interior side of the window in combination with a grid between the panes. How do you guys handle grid removable/replacement and how much do you charge as a PITA cost? I’m also interested in any tips, tricks or otherwise that may enhance the handling of grids in homes. I have not had a negative reaction yet as I believe most understand. ![]() I implemented an extra 25 cents per grid charge for the handling and in the sub division I speak of I verbally tell the customer that the homes in their area have problems with older/fragile grids and I tell them I will work diligently but cannot be responsible for defective grids. However the sub division that I spoke of is notorious for having those ones that have aged beyond good use and I have to be extra cautious with those. Then I work the left side from top to bottom in place and then delicately bow the middle to get those last ones in place on the right. (mostly for my employees) I put the bottom snap in place first and then bow it out slightly and put the top snap in place. ![]() Replacing the grid back in it’s proper position after cleaning the window is sometimes a challenge. ![]() We have learned over time that it is important to put these grids back in the window they were removed from (like screens) as they may have been attached to a window that has settled over time and slightly warped itself thus causing the grid to have a slight slant to it. The best way I have found to delicately remove them is to grap the grid directly in the middle and bow it out gently to remove them. (a few exceptions) Because the homes are getting on in age we run into many that are fragile. There is a sub division of homes that I service regularly that has 25-30 year old homes with Anderson windows with the interior “snap-in” grids in all of them. ![]()
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